Privacy Policy

1. General

We place the utmost importance on your privacy and do our best to preserve it. We have fashioned this privacy policy to describe in detail to you the way in which any personal information made available to us through your use of the 5iverr website will be used and/or shared.

In line with Uganda data protection laws and ICT regulations, specifically the General Data Protection Regulation (GDPR) we have obtained your consent and your continued use of our website shall be taken as an acceptance of our privacy policy. Should you not agree with this privacy policy, your recourse is to stop using our website in any form of manner

General Data Protection Regulation (GDPR)

The General Data Protection Regulations defines “personal data” as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

2. Collection of information

We only collect personal information that is essential for 5iverr to perform its contractual obligations to you. This may include:

  • Contact information: This is information that you provide during your registration process including name, address, contact details, email address as well as other relevant identification details.
  • Credit card/PayPal transaction information: For clients, this is to enable us to fulfill the orders for services that you place through our site. For freelancers, this will enable us to disburse your earned income.

Please note: 5iverr does not hold any card payment or bank account information. All card payment information is held by our payment processors and is not shared with us

  • Automatically-collected information: This is information routinely collected about your IP address, location, transaction, operating system, device information, on-platform messages, click stream data, impression data, usage and preference, and server log information by our web server.

3. Use and disclosure of your personal information

The ways in which we may use your personal information on 5iverr include:

  1. To provide and deliver the service that you request.
  2. To verify your identity.
  3. To respond to queries, complaints or to provide you with our customer service.
  4. To validate any transactions which you may enter with us.
  5. To administer and manage the provision of our services.
  6. To comply with laws and regulatory requests made by a governmental authority as it relates to legal proceedings or for the prevention or detection of fraud and crime.
  7. Barring the foregoing, we will under no event knowingly sell, transfer or share any of your information with a third party without your permission.

4. How long do we hold personal data?

We retain personal data for as long as a candidate account is active and for 6 years afterwards, required as part of our obligation under Uganda tax and accountancy rules.

5. Children’s privacy

Our websites and its freelancing services are intended for an adult audience and are not in any way targeted at children. We thus will not knowingly collect personal information from minors under the age of 18.

6. Our cookies policy

As most websites do, 5iverr uses the cookies technology on our website to enable our website to recognize your browser; capture and remember certain information, so that you can have a wonderful experience when you visit our website.

You can choose to turn off cookies on your computer/device, but such an action may mean that you won’t have access to many features that make our website experience more efficient.

7. Security of information

5iverr will ensure that all personal data collected and processed is kept secure and protected against unauthorized or unlawful processing and against accidental loss, destruction or damage

8. Your choices

You have the choice of unsubscribing from this website and its services any time that you so wish. If you wish to cancel your account, please contact us

5iverr is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly by email.

Your rights concerning your personal information are:

  1. You can ask about the personal information we hold about you and we will show you. There is no charge for this service.
  2. You can request your personal information is corrected and we will update the details and inform you when completed. There is no charge for this service.
  3. You can object to your data being processed and we will stop processing your data once no longer required for performance of contract or legal obligations and there is no charge for this service.
  4. You can object to receiving direct marketing communications from us and we will stop all communications by channel (email, SMS) or within certain subject areas. There is no charge for this service.
  5. You can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations and there is no charge for this service.

9. Changes to our privacy policy

We may review and revise this Privacy Policy as we deem fit and without prior notice. We will upload such updates on the website, so that you are always knowledgeable about the type of information that we collect and how we use such information. Please review it regularly.

If at any time, you have questions or concerns about our privacy policy, please feel free to contact us.

5iverr is a company registered in Uganda and manages data in accordance with English Law as recognized by the English legal system.